Privacy Policy

This Privacy Policy describes how Residentiae Real Estate(“Residentiae”, “we”, “us” or “our”) collects, uses, discloses and safeguards personal information when you visit https://residentiae.caor use our services (collectively, the “Service”). We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information we collect

We collect the following categories of information:

• Information you provide. Your name, email address, phone number, brokerage, the neighbourhoods or properties you are interested in, and the contents of any enquiry, valuation request or agent application you submit.
• Usage information. Pages viewed, searches performed, map interactions, listings saved, device and browser type, and approximate location derived from your IP address.
• Cookies and similar technologies. Identifiers used to keep the Service functioning, remember your preferences and understand how the Service is used.

How we use your information

• To operate, maintain and improve the Service;
• To respond to your enquiries and connect you with a relevant Neighbourhood Expert or specialist;
• To provide property search, neighbourhood guides and related features;
• To send you information you request, and — where permitted — relevant updates you may unsubscribe from at any time;
• To detect, prevent and address fraud, abuse or security issues;
• To comply with our legal and regulatory obligations.

How we share your information

We do not sell your personal information. We may share it in the following limited circumstances:

• Real estate professionals. When you ask to be connected with an agent, we share the details necessary to facilitate that introduction.
• Service providers. Vendors who host, support and analyze the Service on our behalf, under appropriate confidentiality and data-protection obligations.
• Data partners. Property, boundary and location data is provided through Neighbourly. Your personal search activity is not sold to data partners.
• Legal reasons. Where required to comply with the law, enforce our terms, or protect the rights, safety and property of Residentiae or others.

Cookies

We use essential cookies to run the Service and optional analytics cookies to understand usage. You can control cookies through your browser settings; disabling some cookies may affect functionality.

Data retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to certain uses. To exercise these rights, contact us using the details below. We will respond within the timeframes required by law.

Security

We use administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

The Service is intended for adults and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last updated” date above, and where appropriate, communicated to you.

Contact us

Questions about this policy or our privacy practices can be directed to our Privacy Officer at concierge@residentiae.ca.